FREQUENTLY ASKED QUESTIONS

Some of the questions commonly asked by our customers.

faq_boombox
  • ORDER

    • Can I amend my order or address after I have placed it?
      Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so we process them as soon as we recieve them.
    • I have received the wrong product/size – what shall I do?
      Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
    • My order is missing a product – what shall I do?

      Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.

      Important: Please state your order ID.

    • Are all products on the website in stock?

      All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.

      In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).

    • I have placed an order but I haven’t received a confirmation email. What does this mean?

      Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there.

      The order confirmation should be sent right away, but it can happen that there is a delay. If you have not received anything after 24 h, please contact us so we can check that everything is fine with your order.

    • What do I do if I receive a faulty item in my order?

      We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:

      If you have bought your product in our online shop at boombox.shop, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to [email protected] We will then review your claim with our production team and decide how to go forward.

 

  • What should I do if my order hasn’t been delivered yet (Holiday season)?

    Our support team are working hard to get back to you as soon as possible, but please keep in mind it might take up to 2-3 business days to receive an answer during this holiday season.

    Please keep in mind that sending several contacts with the same question will not speed up the reply time. Multiple contacts can instead prolong our queues and increase the wait time for everyone.

  • How long does the delivery take?
    All orders are shipped with standard Courier services from our warehouse in the Greece. The delivery time is 1-3 days.
  • How much do you charge for shipping?
    When you buy items with a value of €30 or more you’ll get free shipping. If you order less than that, a total shipping charge of €3 will be added to your order.
  • Which areas do you ship to?
    Items ordered can only be shipped to addresses within Greece.
  • How can I track my order?
    You will recieve a tracking refference as soon as your order has been shipped.

As we operate in a service industry we have built our business around a complete service promise. Quality is at the very heart and when you place an order with us you can be guaranteed that what we deliver to you matches your specifications and expectations.

  • Why can’t I place my order or checkout on your website?

    1. Refresh your browser window

    2. If a message stating that your item(s) are not in stock pops up, the problem could be that some items in your cart got sold out while you were placing the order. Please check and remove sold out items by clicking the small X next to the item.

    3. Make sure your address does not contain any invalid characters (for instance: / ( & € * # and so on)

    4. Payment attempts could potentially be denied by your bank. Please get in touch with your bank to find out if this is the case. They will also be able to help you and unlock your card to allow you to re-try.

    5. If none of the above works, try placing your order on a different browser or clear your internet browser cookies and try again.

  • About the website

    Which browser do you support?

    Our site works with most web browsers. Should you encounter any problems, we recommend that you try Mozilla Firefox, Explorer, Safari or Chrome.

    Do the colours on the website reflect the original product?

    We photograph all our products with the intention of getting a picture as representative to the original product as possible. Sometimes computer screens and screen settings vary, so we cannot guarantee that the products on your screen will look identical to the ones in your hand. However, the difference is usually barely noticeable and they still look great.

    What can I do if I can’t find my desired product on your website?

    Note: The search bar on our Help Center is not made for any kind of product search

    You must use the dedicated Product Search Bar located in the top right corner of the website, or the dedicated search feature in the drop-down menu when using a mobile device.

  • What are cookies and why do I need to allow them?
    Information about our use of cookies  Updated: 26 April 2017 We use cookies on our website to col…
  • When I click on the “place order” button nothing happens. What can I do?

    Please try to clear the cookies in your browser before you place the order.

    1. Go to Tools

    2. Clear history

    3. Clear cookies

    4. Afterwards, please restart/refresh your browser.

    *This path might be slightly different depending on the browser you use.

    If you still cannot place your order, please contact support.

  • How can I pay for my order?
    We accept Visa, MasterCard, American Express (via Viva Payments), Bank Transfer and PayPal, as well as various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.
  • Currency & Fees

    The prices you see specified next to our products are stated in Euro. They exclude possible shipping charges, which are calculated and added at checkout.

    Boombox is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

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